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Education, Honors & Awards
Diploma in Operational Excellence, BSC, Lean Tools, Monterrey Institute of Technology and Higher Education / ITESM (2011) Bachelor's Degree, Biochemical Engineering/Food, Tecnológico de Monterrey (1983)
Gloria Maria Fernandez is preparing to start her own consulting firm. She most recently worked with the multinational firm, Crown, as its Manager of Quality Systems and Operational Excellence. Prior to joining Crown in she was the Chief of Management and Operational Excellence for Envasadora de Queretaro Industry, Coca-Cola affiliate. She was responsible for implementation and updating of the Integral Management System (ISO 9001, 14001, 18001, 22001), process approach implementation, ISO and was the FSSC Auditor. Her duties included design and implementation of operational excellence concepts, team development and project management. Gloria began working in process and process improvement in her first year out of University, 1983, and moved into progressively more responsible positions in process improvement, design and QA over a more than 30-year career. She was prompted to become an independent consultant after Crown moved her from process to QA exclusively. Gloria established a basis working exclusively with QA at Crown and discovered that doing the work as a consultant provided many opportunities as other firms needed her expertise. She is seen as a QA Management expert. Gloria says she found success because she was attached to principles, open to listen and experience new ways of operating, was always honest and because she developed other people. Gloria considers being selected an International Shingo Prize Evaluator her greatest professional accomplishment so far. Her goals for over the next 5 years are to develop and grow her consultant business and build a reputation as someone known for helping SMEs grow. She looks forward to enjoying all the benefits of membership in the WAoFP.
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