Hilda Torres-Torres
Pharmacy Manager
- VA
Professional Information
Hilda
Torres-Torres
Pharmacy Manager
VA
Education, Honors & Awards
Columbia University
Pharm-BS, MBA Administration Healthcre Systems
(2013)
Pharmacy School of Puerto Rico University
Pharmacy
(1983)
Semifinalist of Diffusion of Excellence -USH Third Shark Tank Competition 2017
Best Preceptor of the Year-Nova University recognition 2009
Merck Best Performance of the year in 2000.
Medical Representative of the year in 1985 and 1989
Distinguish Pharmacist Award of the Industrial Area 1994.
Medical Representative of the Semester – 1985, 1986.
Ponce Area Pharmacy Convention Recognition – 1996.
Medical Representative Recognition by Physician of the Western Area –1997.
Alejandro Buitrago Hospital Pharmacy Recognition –1984.
Pfizer Films Workshops Recognition – 1986.
Personal Information
Puerto Rico
Ponce,Puerto Rico
Puerto Rico College of Pharmacy Delegate of Government Comission-2001-2003
Active Member of the Puerto Rico College of Pharmacy
Ex-president of Ponce District of Pharmacy College of Puerto Rico. 1985, 1995
Member of American Health System Pharmacist (AHSP)
Member of American Pharmacist Association (APHA)
Traveling
Reading
Music
Brain - Workout and challenge games
Married, mother of a distinguish attorney -daughter.
August 2014 to present- OPD Pharmacy Supervisor at VHA & COR Level II
As OPD Pharmacy Supervisor -Implementation of full scope of patient disease management, regulatory, contractual and accreditation requirements, business analytics, Responsible for planning, coordination, leading, financial management, budget controls & standard operations procedures of the OPD Pharmacy Department.
• Assure and Implement the Quality Procedures for the Pharmacy.
• Identify the pharmacy staff competences and develop the skills and strategic thinking of the pharmacy staff.
• Keeping inventories of the narcotics, federal programs and all pharmacy drugs as law requirements.
• Ensure the compliance with all Federal and State Pharmacy Law
• As COR responsible for:
a. Acting as a liaison between Ordering Officers, Administrative Contracting Officers (ACOs) and the Contracting Officer in the technical monitoring and/or administration of Pharmaceutical Prime Vendor (PPV) contract.
b. Monitoring the PPV contractor’s performance to ensure that issues with quality and timeliness of products and services required are documented and reported.
c. Ensuring that product usage data is provided to the PPV Contractor.
d. Validating changes in delivery point(s) for products to be delivered are communicated to the PPV.
e. Furnishing contract technical advice to the ACO.
f. Reporting any inconsistencies found in orders that are not in accordance with contract requirements.
g. Reporting price discrepancies, delivery and pricing concerns, etc. If applicable, notifies the ACO of situation.
h. Recommending in writing to the ACO any proposed contract changes along with a
justification for the proposed/required change.
i. Ensuring that contract changes are not implemented before written authorization by the CO is received.
j. Ensuring that a process is in place for reconciling the B09 Report with the invoice and 1358.
k. Acts as liaison between the PPV, Ordering Officer and ACO by:
(1) Maintaining a working contract file showing actions taken.
(2) Keeping the ACO informed of contractor's contract performance.
i. When applicable, reporting and providing documentation to the ACO of unresolved concerns.
j. Participating and providing feedback on conference calls and/or performance surveys as deemed necessary.
k. Ensuring that a process exists for verifying invoice prices versus confirmation print back (acknowledge order) prices for all invoices.
l. m. Ensuring 100% check-in of delivered goods.
• Provided leadership and operational oversight to local partnerships and affiliations with the mission of providing local support to promote the development of future colleges. (Ex. Universities, Colleges & Voluntary Program).
2008 to 2014 HRSA-PSSC APHA org
Consultant Pharmacist for Puerto Rico Area
• Providing support and consultant pharmacy services to Federal Qualifying entities in the following but not limited areas:
o Provide 340B education/information
o Provide 340B policy interpretation/application (340B patient/prescriber/clinic eligibility/pt. def.)
o Connect 340B stakeholders
o Enroll in 340B program & PVP
o Provide guidance regarding 340B inventory separation/replenishment
o Provide wholesaler or Prime Vendor assessment/guidance
o Ryan White & ADAP Polices & Compliance
o Others
Oct- 2010 to August 2014- Pharmacy Solutions at San Cristobal Hospital, Ponce PR
Pharmacy Services Director
• Implementation of full scope of patient disease management, regulatory, contractual and accreditation requirements, business analytics, Responsible for planning, coordination, leading, fiscal management, budget controls & standard operations procedures of the Pharmacy Department.
• Project management, as well as developing and executing strategies and cultivating cross-functional partnerships, to achieve the excellent performance of the Pharmacy.
• Assure and Implement the Quality Procedures for the Pharmacy.
• Identify the pharmacy staff competences and develop the skills and strategic thinking of the pharmacy staff.
• Keeping inventories of the narcotics, federal programs and all pharmacy drugs as law requirements.
• Ensure the compliance with all Federal and State Pharmacy Law
• Provided leadership and operational oversight to 5 local College & Universities partnerships and affiliations with the mission of providing local support to promote the development of future Healthcare peers.
2003 to 2010 Playa de Ponce CHC– Ponce, Puerto Rico
Pharmacy Director
• Working as administrator pharmacist (Departmental budget administration, sales, purchasing negotiation process, contracts, working with managed care setting and federal programs, 340B Pricing Program, Ryan White A, B, C Programs, evaluating, dispensing therapies, formularies, SOP’s development and implementation)
• Worked as an Educational Resource of Pharmacy Department and in all areas of the CDT needs.
• Supervise and developing the skills of my team (direct reporting to me 18 team members)
• Keeping inventories of the narcotics, federal programs and all pharmacy drugs as law requirements.
• Ensure that we comply with all Federal and State Pharmacy Law.
2010 to Present CVS’s – Ponce, Puerto Rico
Part Time Staff Pharmacist
• Working as staff pharmacist (Working with managed care setting, medical plans, evaluating, dispensing & verifying therapies)
• Supervise Pharmacy Technician
• Keeping inventories of the narcotics
• Ensure that we comply with all Federal and State Pharmacy Law.
2003 to 2010 Walgreen’s – Ponce, Puerto Rico
Part Time Staff Pharmacist
• Working as staff pharmacist (Working with managed care setting, medical plans, evaluating, dispensing & verifying therapies)
• Supervise Pharmacy Technician
• Keeping inventories of the narcotics
• Ensure that we comply with all Federal and State Pharmacy Law.
2007- to present Associate Professor of Nova University
• Implementation of six Clinical Rotations at Playa de Ponce CHC, acting as preceptor for pharmacist students with the collaboration of the medical staff of Playa de Ponce CHC.
• Infectious Disease Rotation
• Pharmacist Community Rotations for PG2
• Ambulatory Care for PG4
• Advanced Community for PG4
• Administration Rotation for PG4
• HIV Rotation for PG4
• Critical Care Rotation
• Nutrition Rotation
1999 to Dec 2002. Merck Sharp & Dohme
Leading Pharmaceutical Company
Business Manager – Musculoskeletal Trade Division
• Identified and developed business opportunities.
• Implemented the strategic to reach the company objectives
• Couching, Training people and develop leaders
• Performed with in the budget parameters
• Support PR MSD Sales by the implementation of Micro Marketing techniques through field visits and periodic reviews.
• Develop innovative ways, in accordance with approved procedures, to promote to break away from the competition.
• Manage the development, implementation and roll-out of the Sales Force Competencies Project to the Sales Force.
• Ensure proper alignment of Musculoskeletal and Cardio-Respiratory Franchises in order to achieve operational results at territorial level.
Pharmacy Affair Specialist
• Developed, organized and implemented the Pharmaceutical Care Program, in order to position MSD as a leading company in the Pharmaceutical Care Area.
• Create alliances with the College of Pharmacy, UPR Pharmacy School, main wholesaler & chain pharmacies developing innovative programs addressing the new role of the pharmacist.
• Develop & implement some Continue Educational Pharmacy Activities.
• Prepared and distributed a “Quarterly Merck Managed Care News Publication”, to keep Merck field force informed about the changes on Managed Care Area.
• Coordinated and participate in the main Pharmaceutical Convention of PR & US, developing special activities for the pharmacist.
• Enhance the relationship between the key pharmacist and the MSD sales force contributing with the communication process to keep them informed of all-important issues regarding the pharmaceutical area, helping us to increase our formulary products acceptance.
Managed Healthcare Specialist
• Developed and implemented the Managed Care Strategic for Southwest area. Established the business relation with government, main MCO’s, and providers.
• Get the formulary approval for Merck products on main HMO’s.
• Developed and performed periodical Managed Care Training to the Merck Sharp & Dohme. Field Force
• Prepared and distributed a “Quarterly Merck Managed Care News Publication”, to keep Merck field force informed about the changes on Managed Care Area.
• Coordinated and performed a Monthly Cluster Meeting with Rep’s to establish sales strategies to get our goals.
• Organized and Implement the Pharmaceutical Care Program
1984 to 1986, Pfizer Corporation – Carolina, Puerto Rico
1988 to Aug. 1999
District Manager – Institutional Division
• Identified and developed business opportunities.
• Implemented the strategic to reach the company objectives
• Couching, Training people and develop leaders
• Performed with in the budget parameters
• Increased sales in a 70% in short time frame. (The biggest for the year 1999, first semester)
Managed Care Consultant
• Developed and implemented the Managed Care Strategic for Puerto Rico operations. Established the business relation with government, insurers, and providers.
• Get the formulary approval for Pfizer Corporation products on main Puerto Rico Insurers companies and HMO’s with in a short time frame.
• Developed and performed periodical Managed Care Training to the Pfizer Field Force
• Prepared and distributed a “Quarterly Pfizer Managed Care News Publication”, to keep Pfizer personnel informed about manage care.
• Coordinated and performed a Monthly TACU Meeting with District Manager’s to establish sales strategies for the field force.
• Organized a Manage Care Forum with the participation of local and foreign speakers and over 600 physicians and health care people.
• PR Health Reform Update Book Publication
District Hospital Representative
• Increased sales from 20 to 60 % of the quota Area.
• Get the formulary approval for all products assigned to the division.
• Identified and developed business opportunities.
• Responsible for conducts all types of Medical Education Activities to the Government Hospital MD’s.
• Cost analysis Comparison per products by Area.
• Analyzed and took business decisions base on the Utilization Data Reports.
June 1986 to 1988 Glaxo Inc.
Medical Representative
• Visiting, promotion all Glaxo products at medical offices covering the area from Guanica to Maunabo.
• Get formulary approval for the products at the key hospitals.
• Identified and develop Medical Education Programs.
• Identified business opportunities.
1984 to 1984 Jose N. Gandara Hospital – Ponce, Puerto Rico
University and Regional Hospital
Pharmacist
• Working in Outpatient, Inpatient and Intravenous department; (dispensing, evaluating, etc.)
• Worked as an Educational Resource of Pharmacy Department and in all areas of the hospital pharmacy needs.
• Period working to obtain the permanent License as a pharmacist.
1982 to 1983 Guayama Area Hospital - Guayama, PR
Pharmacist
• Hands on experience on the implementation of the IV Department.
• Performed duties related to this position in a Hospital Institution.
More than 25 years
Sales and marketing techniques, Ability to work with people at all levels.
Consistently able to increase overall sales & develop team skills to achieve company goals.
Pharmacist with many years of professional experience in Pharmaceutical Setting, acting as a Pharmacy Director, COR, Federal Consultant Pharmacist, Pharmacist Staff, District Hospital Representative, Managed Care & Pharmacy Affairs Consultant, District Manager, and Nova University Associate Professor. Developed and implemented the strategic to positioned Pfizer & Merck Corporation as a leader in the Managed Care business of Puerto Rico. Established a high valuable business relation with government agencies, healthcare insures companies and healthcare providers. Imported and implemented healthcare programs with insures and providers to improve the benefits for the patients. As a District Manager of a hospital representative sales force I achieved an increase in 70% on sales, the biggest for the company. As a Nova Associate Professor, implemented six clinical Pharmacy rotations at CSSPP to develop the clinical & pharmacy skills in our future pharmacists. As a Director developing my team skills and implementing SOP’s to provide the best quality health service to our patient and to comply with the federal and state regulations. Expertise in full scope of patient disease management, regulatory, contractual and accreditation requirements, fiscal management, policy & procedures development & implementation, business analytics, project management, as well as developing and executing strategies and cultivating cross-functional partnerships. A proven leader & mentor able to collaborate successfully with people of diverse backgrounds, cultures & professional levels. Key strengths include influential leadership, strategy, analytical thinking, decision making, problem solving, fiscal and quality of care accountability, team building and, mentoring.
Looking ahead, Hilda wants to leave a legacy in her pharmacy students. She believes this is the future and best tool -giving to them,to do a good pharmacy care services to her patients, and she looks to continue growing in her field, also participating in voluntary services, whether it be at the university, clinic or within her community at-large.
Management
Administration
Finance
Sales and marketing techniques,
Ability to work with people at all levels.
Consistently able to increase overall sales & develop team skills to achieve company goals.
