Professional Information
EMEA & APAC Escalations Manager, Intellectual Property Operations at Facebook
Education, Honors & Awards
Open University
Bachelor's Degree, Law (2018)
Customer obsession Awards.
Advanced certificate - Contact Centre Management
Personal Information
Traveling Music Sports
I am an experienced Operations Manager with a demonstrated history of working in the online and e-commerce industry. Skilled in Operations Management across multiple platforms including Fraud, Social Media, Risk and payments, Sales and Technical Support. Demonstrated skills include Leadership, Analytical Skills, Coaching, Fraud and Sales. Strong operations professional with a Advanced certificate focused on Contact Centre Management from CCMA.
11-15 Years
Leadership, Team Management, Sales Support, Team Building, Coaching, Employee Relations, Employee training, Abuse Prevention, Narrative Writing, Data Analysis, Customer Retention, Vendor Management, Human Resources, Business Development, Process Improvements, Project Management.
Louise Driver is currently the Intellectual Property Escalations Manager at Facebook. With over thirteen years of experience in her career, beginning at the age of 19 when Louise started her own business in the Hair and Beauty industry. At 25 she began her career transition working in companies such as Apple, Amazon and currently, Facebook. Coming from a diverse background Fraud, Sales, Customer Support and IP. In the last number of years Louise is best known for her expertise in leading and growing teams at scale, managing new business functions, mentoring peers and solving complex issues. In an average day, Louise is responsible for managing a team within Facebook's Global Intellectual Property Escalations team. Louise sets goals, works to improve the overall internal escalations experience for the Facebook/Instagram community and also works to deliver projects and implement solutions to meet community needs including working with partners within various cross-functional teams to drive priorities. Louise enjoys optimizing processes, solving challenging problems and most importantly, helping to prevent issues from reoccurring in the future. Louise has focused on evolving her career and herself throughout the years studying Contact Centre management, Women in Leadership and Executive presence as well as leading and participating in various other courses and currently, Louise is in the process of obtaining a Bachelor’s degree in Law through the Open University. In the coming years, Louise hopes to transition from her role into that of the Director or Vice President. She attributes her success to learning from previous mistakes, learning from others, driving her own career development including studying and being prepared to find and take on new challenges. Louise is looking forward to networking and connecting with other like-minded professionals, and to gaining the recognition and credibility of being a member of WAoFP.
Harvard Business Review
Branding Communications Strategy Executive Leadership
Websites & Social

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