Marjolein Groenendijk
Director Customer Experience Design
- KPN
Professional Information
Marjolein
Groenendijk
Director Customer Experience Design
KPN
Telecommunications
Education, Honors & Awards
Erasmus University Rotterdam; University of Groningen
MBA- Science and E Commerce- Erasmus University Rotterdam, 2001; MBA- Business Administration- University of Groningen, 1994
2001
Personal Information
Netherlands
Oude
Women of the round table
Reading Business literature; Novels; Sailing; Hiking; Eating; Traveling
21-25 Years
Marjolein Groenendijk is the Director of Customer Experience Design at KPN. She has been with KPN since 2014 and recently became the Director Customer Experience Design. She has been in a commercial role ICT with a mission to speed innovation. Her specialities include technical commercial design and innovative technology, as it is the enabler for growing business via creatively replacing traditional parts.
Marjolein believes customer intimacy can only be achieved via employee engagement. She recently spoke at the 2014 Telcom in Nice, and also spoke in 2015 at the Berlin Telcom conference. When not working she enjoys reading novels, failing, hiking, and eating.
Harvard Business Review
Telecommunications; Science; Customer Experience Management; Commercial Design Management; Business Intelligence; Business Administration; Executive Business Analysis
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