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Shalini Charles is the Director of Sales & Client Services for Acc-Q-Data LLC. She is an accomplished, self motivated, customer centric Client Relationship Professional with over 13 years of experience in Global Account Management in the US, India and the Asia Pacific. She is skilled in cross cultural perspectives and task management, liaising across all functions including Sales, Technology, Finance, Business Excellence and Operations. Shalini has held leadership positions at Xchanging Solutions USA, Mphasis India and TYCO HealthCare-Precision Interconnect, India & USA. Shalini has a proven track record in providing leadership in account management, managing a staff of skilled liaisons to deliver strategic direction and a tactical action plan to augment service levels, retain clientele and win competitive mindshare in the industry landscape. She also leverages personal tenability, and has demonstrated success in relationship building at the executive leadership level to manage service delivery in process outsourcing.
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