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Education, Honors & Awards
MSc., Production Management-University of the West Indies, St. Augustine Campus; BSc., Management Studies-University of the West Indies, St. Augustine Campus
Dynamic, persistent and resilient results-oriented leader stimulated by removing hindrances to maximize performance while extracting costs, with no effect to customer service. Approachable, actively promotes an engaging, empowering team-spirited approach where all are encouraged, coached and inspired to reach their defined goals. Tactful and diplomatic communicator, secures trust and values opinions as a win-win negotiator, builds and retains solid relationships across internal and external stakeholders. Sets and maintains high standards, patient and methodical, decreases ambiguity, initiates positive change, drives business unit reinvention with a focus on strengthening customer service.
Cross-functional Team Leadership, Supply Chain Management, Continuous Improvement, Operations Management, Contract Negotiation, Procurement, Project Management, Analysis, Process Engineering, Employee Engagement.
Yvette is a professional manager with over 15 years combined experience in Operations, Supply Chain and Quality Management, through employment in Canada and Trinidad. 10 years of which involves direct experience in Operations, Procurement, Warehouse and Distribution. Her accomplishments include successful project-management strategies for call-center excellence, servicing Sprint Canada, CIBC & Sears Canada. Improved call center sales volumes by 11%, through employee recognition, incentives and promotions. Engineered the upgrade of local exhaust systems to improve air quality at Siemens Electric Limited (NAMO). Managed a 500 plus product, computerized Material Safety Data Sheet (MSDS) system, for Siemens Electric Ltd. (North American Motor Operations) four manufacturing facilities. Assisted in the development and application of analytical methodologies, for the determination of organic pollutants in ambient air samples at Environment Canada (AES). Project Manager for the Caribbean implementation, of the Unicomer Group's in-house Dispatch software. Project Manager in the formulation and implementation of a Quality Management System at British American Tobacco's subsidiary, the West Indian Tobacco Company Ltd. Leading of cross-functional teams in continuous improvement initiatives to ensure quality and integrity of Materials and Tobacco products. Member of the Trinidad Operations Leadership Team and Production Leadership Team at British American Tobacco's subsidiary, the West Indian Tobacco Company Ltd. Key Strategic Initiative (KSI) Project Manager for West Indian Tobacco's Reliability of Supply. Lead Auditor in the successful achievement of 1SO 9001:2000 certification for Sissons Paints (Trinidad) Limited. Senior implementation team member, for Integrated Management Systems (Quality, Health, Safety, Environmental and Security) at Sisso.
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