Professional Information
Processes and Quality Assurance Director
Grupo Vidanta
Education, Honors & Awards
Cornell University
Master's Degree, Hospitality Management
Personal Information
Reading Fitness
11-15 Years
Monica Fong Cisneros is the Processes & Quality Assurance Director with Grupo Vidanta, which is the leading resort developer in Latin America. Monica has a 15-year relationship with Grupo Vidanta, as a Hospitality Management professional, with her serving in the role of Processes Quality Assurance Director for 1 year. Monica has built a solid foundation through detailed, efficient management practices, and working closely with the tech committee to maintain corporate manuals and review standards, updating if necessary. Ms. Fong has built a solid reputation within the Grupo Vidanta brand as a member of the management team, set annual goals and continuous improvement initiatives. Because of the growing Tourism in Mexico, the visionary Monica set her sights on growing with a brand that not only fulfilled her professional studies, but her personal passions. She is most noted for Training & Operations, and has created and is stilling creating many new leaders during her tenure with the company. Monica's lectures and public speeches are currently held within the scope of her company. Over the next 3 to 5 years, she is seeking to continue growing and expand within Grupo Vidanta. There are new businesses rising within the company such as the Cruiseliner and the Amusement Park, so there is major opportunity for growth & expansion. What enables Monica to remain successful is the eagerness to learn, being humble, and her enthusiasm for working with people and helping them grow as professionals. One exciting experience in her career was when she received an award for EXECUTIVE of the YEAR in 2011. After being nominated 4 times, she finally won and was openly recognized for her work, which made her feel highly valued and appreciated. She enjoys reading, fitness, and spending time with her two dogs. She is looking forward to networking and connecting with other like-minded professionals, and to gaining the recognition and credibility of being a member.
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